Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are your perfumes 100% authentic?
Yes, we guarantee that all fragrances sold on dxb perfume are 100% authentic and sourced directly from authorized distributors or the perfume houses themselves.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery, usually within 1-2 business days.
What is your return policy for fragrances?
Due to health and safety regulations, we can only accept returns on unopened and unused products in their original cellophane packaging within 14 days of purchase.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.
Do you offer international shipping?
Currently, we ship to a select range of countries. Please check our shipping page for a full list of international destinations and applicable customs duties.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.